Shipping policy

The Designcraft Studio ("we" and "us") is the operator of (https://thedesigncraftstudio.com) ("Website"). By placing an order through this Website, you agree to the terms below. They're here so we both know what to expect.

1. Made to order
Every box is built to order in our shop in Murfreesboro, Tennessee. If anything ever delays your order, we'll contact you, and you can choose to wait or get a full refund.

2. Shipping costs
Free shipping anywhere in the United States, with no minimum. We ship within the United States only and don't offer international sales or shipping.

3. When your box ships

• Engraved boxes: we email your first proof within 24 hours of your order, with unlimited revisions until it's right. Your box ships 1–3 days after you approve your proof. Don't see our email? Please check your spam or promotions folder. If we don't hear back within 7 days of sending your proof, we'll cancel the order and refund you.
• Boxes without engraving: ship 1–3 days after you order.
• Need it by a date? Email us before you order and we'll tell you what's realistic.
• Several boxes or a custom size? Custom sizes don't take any longer. Larger orders take longer because each box is built by hand, so please share your date with us.

4. Transit time
Once it leaves our shop, US delivery usually takes 2–7 days.

5. Gifts
We never include a packing slip or prices, so you can ship a gift straight to the recipient. Add a gift note on the product page and we'll include it. We don't offer gift wrap.

6. Local pickup
Finished work can be picked up at our shop in Murfreesboro, Tennessee. Payment is always made online through checkout. Email us after you order and we'll set up a pickup time.

7. Change of delivery address
We can change the address any time before your order ships. Just email us.

8. P.O. Box & military shipping
We ship to P.O. Boxes and military addresses (APO/FPO) using USPS only.

9. Tracking
When your box ships, you'll get a tracking link by email.

10. Damaged in transit
If your box arrives damaged, email mick@thedesigncraftstudio.com a photo of the damage. Keep the damaged box (consider it fancy firewood) and we'll send you a new one.

11. Sales tax
Sales tax is applied to the price of the goods as displayed on the website.

12. Cancellations
You can cancel any time before your order ships. After that, our no-questions-asked guarantee in the Refund Policy covers you.

13. Insurance
Parcels are insured for loss and damage up to the value stated by the carrier. We'll process a replacement or refund as soon as the carrier finishes its investigation.

14. Customer service
Quick questions: text 615-337-0891 or email mick@thedesigncraftstudio.com. Proofs and custom quotes always go by email.